Delivery and returns
All our garments are made with love and we hope that you love every Bae order, however, if you are not satisfied with your order for any reason whatsoever, you do have 28 days upon delivery to return your order back to us.
We offer a strict 28 day return policy for online purchases on fully priced items. For all returns you will be required to send the products back to us. We will only accept returns in new, unworn condition with all original tags and original packaging.
You will receive a returns form in your order. Please follow the simple instructions listed on the form to complete your return. You are responsible for shipping costs for your return. Please ensure your parcel is labelled clearly and securely packaged when returning. Please also ensure you add a senders address to the parcel.
Please note, we will be unable to process refunds if items returned are not in perfect condition.
Bae are not responsible for lost or missing return parcels.
If you wish to return your item, please contact us on email@example.com with your order number.
Delivery charges and times
FREE SHIPPING for orders over €300, which will be automatically deducted at checkout.
Delivery is charged at €20 per order (for orders below €300)
Standard order turnaround times, subject to stock levels
Europe: delivery 2 to 5 working days
International: delivery 1 to 2 weeks
If you require any further information about ordering online and delivery information, please contact us via email to firstname.lastname@example.org
- PLEASE NOTE: you will receive your refund credit within 10-14 working days of the item(s) being received back at our warehouse.
- We can only issue refunds on items that are shipped back to us within 28 days of receipt.
- All successfully returned items will only be credited to the account used to originally purchase the items(s). We are also unable to refund any shipping charges.
- Please note that we are unable to refund any duty paid on the items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.
- Please note that international returns will need to add the following before our warehouse address to avoid items being held at customs: ‘GOODS FROM THE EU BEING RETURNED FOR EXCHANGE’
- We can only issue refunds on items that are shipped back to us within 14 days of receipt.
- This does not apply to faulty or incorrectly supplied products where your statutory rights are unaffected.